We've previously eaten at this location a number of times and the food has always been delicious and the service great. Unfortunately we had a horrible service experience on Sunday August 30 just before 7pm. I walked with my two young and hungry children at 6:50, 10 minutes before closing. The door was open, and the lady behind the counter saw us walk in. There was one family ahead who were ordering and then getting their food made. My kids and I stood and patiently waited for our turn to order. After standing there for 10 minutes, right at 7pm, the lady behind the counter announced that they were closing. I thought she must have been talking to someone who had just poked their head in through the door, so I stayed where I was. A short moment later, she looked up at me and said that she was closing because she's not working overtime. I said that I've been standing here for 10 minutes, but she ignored me, so my hungry kids and I left. We went down the street to Bar Burrito for great food and great service.
I wouldn't have minded if when we walked in 10 minutes before closing, she told us "sorry, the people I'm helping now will be my last customers, as we are closing." I get that - people have lives outside of work. But to watch us stand there for 10 minutes, say nothing while my kids are squirming, and then right at 7pm kick us out, was probably the worst customer service I've personally experienced in a decade.
2 months ago
This place is great. It is one of my favourite places to go for a quick bite to eat in Waterloo. The prices are reasonable and the food is healthy and delicious. The menu is excellent for anyone who wants to eat something healthy on the run. I would definitely recommend this place 5/5
2 months ago
Stopped in here, on a hungry whim today and was pleasantly surprised !! GREAT location, super staff, incredibly clean and the food was delicious !!
We ordered veggie quesadillas, cranberry pesto sandwich and a slightly-altered version of their Bankok salad. Everything was delicious and very filling. I'm a big guy and I was a little worried that it wasn't going to 'fill' me.....as they weren't serving soup today.
Excellent experience - we WILL be back !!
a month ago
The food is fresh and tasty and the customer service is exceptional. A great place to grab a healthy, fresh meal.
8 months ago
Always amazing service. Delicious food and lots of options for all diet types. Next level service, especially when their computer system is down 😀🙌🏻 Thank you! Oh and the ginger tumeric shots cure all illnesses.