FAQ's

The XVIP membership program is available to customers for $24.95 per month or $199.95 per year. Benefits include free shipping on orders of $49.99 and up (Instead of $99.99+), a 5% discount on all products (including already discounted items) and product lines we carry (online and in-store), exclusive access to deals, promos, and features available only to XVIP Members, priority access to PlantX special events, and exclusive access to the PlantX Fitness Experience (launching later in 2021). All member orders will be shipped within 1-2 days providing swift access to PlantX products at any time as well.

Apply your coupon code on the checkout page where the box says ‘coupon code’. All you have to do is add the code in there and click apply. Your cart will automatically reflect the discounted amount.

Coupon codes are good for one-time use only, and they can’t be used in conjunction with any other offers or codes.

Absolutely! Simply add your first gift card and hit the “apply” button. Once you have done that, and the amount is applied, then you can add your second gift card in the same box.

We happily accept the following methods of payment:
Visa, Mastercard, American Express, Discover, JCB, Diners Club and Paypal.

At PlantX, we’re always striving to deliver the best customer service experience possible. As a result, we strive to expedite orders as quickly as we can, so once an order is placed and paid for, a change or cancellation is unfortunately not possible. However, if you wish to return your order, simply follow our return policy, which can be found here

Ah, shoot! We’re sorry that you are experiencing some trouble placing your order. Please try clearing your cache (your browser’s history stored by the web). Sometimes the cache can interfere with the checkout process on sites, by slowing it down by trying to collect old information. Try giving the cache on your browser a good clean. Please check with your browser for instructions on how to clear your cache. If you’re still unsure please reach out to our customer service team, and we will be happy to show you how.

Yes, we will send you a tracking number via email. You can also check your order here

Once you have received your order and reviewed your packing slip, you have 48 hours to report any missing items to our customer service team at support@plantx.com After 48 hours our team will not be able to provide you with a refund.

Refrigerated items will be shipped out Monday-Wednesday. Please note that pantry items will be shipped separately.

Yes, all products are 100% plant-based, the products will also include a list of ingredients for your reassurance.

Please reach out to us at info@plantx.com with a photo of the damaged item(s), the number of items, and the order number and we’ll be happy to assist you. Please note that you must submit this within 48 hours of receiving your order.

Our carriers are very sneaky when it comes to hiding packages. Please check around your house (even in the bushes) and ask your neighbors if they’ve received anything too. There may also be instances of a package being labeled as delivered when it is still out for delivery. Please reach out to the carrier directly and/or reach out to us at info@plantx.com

Vegan Pop Up by XMarket
2524 Pacific Ave,Venice, CA 90291
Phone: (310) 301-2524
Hours: Sun-Sat 8:00 am - 8:00 pm
MORE INFO

XMarket Food Hall
COMING SOON
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SavedBy Package Protection is an optional add-on that can help cover the cost of lost, damaged or stolen packages. We do everything that we can to make sure the package gets to you, but in cases when issues arise, SavedBy can help.

SavedBy varies depending on the price of your order. It will automatically calculate once you begin to add items to your cart.

Not necessarily, but it can help speed up the process of resolving issues related to shipping. And in some cases where packages may not be covered by us, SavedBy can help where we wouldn’t be able to.

If you have issues with your package, reach out to SavedBy directly here: https://savedby.io/file-a-claim.

SavedBy can help send a new package within2 business days! Sometimes it may take more, but in most cases they are very quick to resolve any issues that arise.

SavedBy will send you an email confirmation once you have placed an order in our store that includes their SavedBy Package Protection. Keep your eye out for it! If you have any questions for their team, or have filed a claim, they will email you directly with any questions, updates, and resolutions. Their email address is: Support@Savedby.io for general questions, and Claims@SavedBy.io for issues with packages.

You can reach out anytime via email, live chat or phone.

Our Customer Experience team is available to answer any questions you may have between 6 am and 5 pm PST.