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FAQ's
Please allow up to 24-48 hours for your order to be processed by our warehouse. The warehouse ships out orders Monday - Friday. Please note our warehouse is closed Saturday, Sunday & all federal holidays which means orders will not be shipped on these days.
PlantX.com offers shipping across the US for plants and consumer goods. (US meal delivery coming soon)
Yes, we do!
For consumer goods we have different shipping options however it is typically between 2-5 days. For plant delivery, 5-7 days.
When possible we try to ship all items together. However, plants, alcohol, pet food, and cold items may be shipped separately. For any out-of-stock items, rest assured that you will only be charged for what is shipped.
The speediest way to locate your package is to contact the carrier company. Provide them with your tracking number so they can locate it for you. If you’re not able to reach out to them, send our Customer Experience team a message at info@plantx.com and we’ll do our best to help!
If you have items in your order that need to be refrigerated during delivery, we must ship them to you as quickly as possible. Make sure to refrigerate or freeze immediately upon arrival. All refrigerated items must be shipped via FedEx 2 day shipping, and will only ship out Monday-Wednesday each week. If you order after 12pm est on Wednesday, your order will ship the following week. If you would like to avoid this extra shipping and refrigeration charge, please remove the refrigerated items from your cart.
The XVIP membership program is available to customers for $24.95 per month or $199.95 per year. Benefits include free shipping on orders of $49.99 and up (Instead of $99.99+), a 5% discount on all products (including already discounted items) and product lines we carry (online and in-store), exclusive access to deals, promos, and features available only to XVIP Members, priority access to PlantX special events, and exclusive access to the PlantX Fitness Experience (launching later in 2021). All member orders will be shipped within 1-2 days providing swift access to PlantX products at any time as well.
Apply your coupon code on the checkout page where the box says ‘coupon code’. All you have to do is add the code in there and click apply. Your cart will automatically reflect the discounted amount.
Coupon codes are good for one-time use only, and they can’t be used in conjunction with any other offers or codes.
Absolutely! Simply add your first gift card and hit the “apply” button. Once you have done that, and the amount is applied, then you can add your second gift card in the same box.
We happily accept the following methods of payment:
Visa, Mastercard, American Express, Discover, JCB, Diners Club and Paypal.
Visa, Mastercard, American Express, Discover, JCB, Diners Club and Paypal.
Your PlantX order will arrive via FedEx, GLS, or UPS. A tracking number will be provided once your order is ready to ship.
At PlantX, we’re always striving to deliver the best customer service experience possible. As a result, we strive to expedite orders as quickly as we can, so once an order is placed and paid for, a change or cancellation is unfortunately not possible. However, if you wish to return your order, simply follow our return policy, which can be found here
Ah, shoot! We’re sorry that you are experiencing some trouble placing your order. Please try clearing your cache (your browser’s history stored by the web). Sometimes the cache can interfere with the checkout process on sites, by slowing it down by trying to collect old information. Try giving the cache on your browser a good clean. Please check with your browser for instructions on how to clear your cache. If you’re still unsure please reach out to our customer service team, and we will be happy to show you how.
Yes, under specific requirements. Please visit our Shipping & Returns page for more details. For damaged items, contact info@PlantX.com.
*Please note that all plants and refrigerated items are final sale.
Not all of them, but we have a search function in our shop section to make it easy to find
those products.
Yes, we will send you a tracking number via email. You can also check your order here
Once you have received your order and reviewed your packing slip, you have 48 hours to report any missing items to our customer service team at support@plantx.com
After 48 hours our team will not be able to provide you with a refund.
Refrigerated items will be shipped out Monday-Thursday. Please note that pantry items will be shipped separately.
Yes, all products are 100% plant-based, the products will also include a list of ingredients for your reassurance.
Please reach out to us at info@plantx.com with a photo of the damaged item(s), the number of items, and the order number and we’ll be happy to assist you. Please note that you must submit this within 48 hours of receiving your order.
Our carriers are very sneaky when it comes to hiding packages. Please check around your house (even in the bushes) and ask your neighbors if they’ve received anything too. There may also be instances of a package being labeled as delivered when it is still out for delivery. Please reach out to the carrier directly and/or reach out to us at info@plantx.com
The shipping is free when you order $99.99+ worth of plants.
Yes, each plant is shipped in its nursery pot. However, we have a selection of decorative pots that are available for purchase.
Plants are living organisms, so there will be slight variations or minor imperfections from plant to plant. Similar to people, this is what makes them unique! We do our absolute best to select plants that closely resemble the plant that was photographed, however the photos that are provided on our site are a visual and descriptive guide only.
Some plants may arrive that are not physically as mature as the one in the photo. This is Ok, as it allows for you to nurture and care for your plants as they continue to grow.
Each plant is shipped in its nursery pot. We have decorative pots available for purchase as well.
Unfortunately, this is not a service we provide, and we do this for several reasons.
– Your plant has gone on a big journey! It will need some time to acclimate to your home before it is repotted. If we repotted your –plant for you, then we would be causing unnecessary additional stress that could cause your plants to become upset.
– Some of our pots do not have drainage holes, and watering should be done with caution. The nursery pots do have drainage holes and will allow air to circulate around the roots during shipping.
Absolutely! We take several stems to safely secure plants for travel. We only select plants that will be able to withstand the stress of travel. We provide several layers of protection to reduce movement and stress on your plants during transit. Each Package is marked, indicating that the courier needs to be gentle with the plants. We have also cultivated a relationship with the courier to ensure that your plant arrives safely.
This is a wonderful idea! We have a selection of plants that would make great gifts.
At check out, select the “Sending a Gift? Add a Gift Message” option and leave a note! We will add the message to the package invoice that is included with every order. Don’t worry we will remove the price from the invoice.
It’s Important to not panic! Sometimes plants need a slight adjustment to their care or environments. Typically these are easy fixes and require a lighting, water, or temp adjustment to get your plant to look lush again.
Each plant order is sent out with specialized care cards, these will help provide a guideline of your plant’s requirements. You can also visit the plant description located on our page that provides vital information for each plant.
You can also email our Customer service team at info@plantx.com with any questions or concerns and they will be happy to help you troubleshoot the problem.
Plant sales are final.
Wednesday 10am–6pm
Thursday 10am–6pm
Friday 10am–6pm
Saturday 9am–6pm
Sunday 9am–6pm
Monday 10am–6pm
Tuesday 10am–6pm
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