At PlantX our goal is to ensure our customers are always happy with the products and services we provide. Please make sure to read the below before you purchase from our shop, meal delivery or plant delivery.
Before placing an order through our online platform, we recommend carefully researching the product you intend to purchase. Any return/exchange must be unused and in brand new condition. If you would like any additional information about a product before making a purchase, please contact us. We have a team of friendly, experienced, and very knowledgeable Customer Service Agents standing by who are happy to help you find the perfect plant-based products. Due to the nature of our products, we do NOT accept returns for the meal delivery items.
Our return policy is listed below; please read thoroughly, and contact us if you have any questions.
Any/all items purchased from plantx.com shop section (not including meal delivery) must meet the following requirements to be eligible for a refund or exchange:
Item(s) must be unopened products in their original packaging. If you are not satisfied with your order, or something was not as expected, please contact us within seven (7) days by email at firstname.lastname@example.org or by phone (833) 407-0747.
Item(s) must be shipped back within 10 days of the original delivery date.
Return must include a Return Authorization (RA) number which can be acquired by contacting us at email@example.com. This will ensure the proper processing of your item(s). We are not responsible for items sent to us without an RA number. The RA number must be written on all sides of the packaging that the returned item is being shipped in.
As a consumer, you hereby understand and agree to pay for all shipping costs associated with returning the item(s). This includes non-reimbursement of any expedited shipping services selected at the time of purchase.
We strongly recommend you insure your package(s) and/or purchase delivery confirmation, as we are not liable for items that are lost or damaged while in transit. Non-standard shipping services purchased by the buyer in relation to the original purchase, including upgraded and international shipping, are the sole responsibility of the buyer and are non-refundable.
You may expect your refund or exchange to process within two (2) weeks of the delivery date to us, assuming the above conditions are met; this includes credit card and money order refunds and exchanges shipped out. This return policy is only available to customers of the United States.
At PlantX, every order that you place is insured by Route at absolutely no additional cost to you, which means that you have peace of mind on every single order!
Here’s how it works:
After you place your order, you’ll receive an email from Route which will provide you with a link to resolve any issues that may arise, along with your Route ID for your order. You can also download the app to track your order, which is a really great bonus as well! It’s never been easier, and safer to place your online order.
We strive for perfection in our deliveries, but if something does go wrong, you must make your claim with Route within 15 days of delivery. If you wait longer than 15 days, your claim will be rejected, so please make sure to act as soon as you notice an issue.
To file your claim, simply take a photo of the damaged item(s) so you can upload it to Route, then click on the link in the email that you received from Route.
Once you’re on the site, you’ll enter your email address and the five-digit order number, and then you’ll select the option that best suits your needs. For damaged items, select “Damaged Items” and “Shipping Box”.
If your items were lost or stolen from your porch, select either “Item Lost in Transit” or “Stolen from Porch”. That’s it! Once you’ve completed those simple steps, someone from Route will be in contact as soon as possible to resolve the issue. You can rest easy, knowing that you’re in good hands. Enjoy your order!
Exchange Policy: Products are not eligible for exchange. We recommend returning the item and placing a new order for expedited services.
plantx.com reserves the right to amend this Return Policy at any time by posting the amended terms on this page. As well, PlantX and its affiliates reserve the right to refuse a return for any reason.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
ORDER CANCELLATION: At PlantX, we’re always striving to deliver the best customer service experience possible. As a result, we strive to expedite orders as quickly as we can, so once an order is placed and paid for, a change or cancellation is unfortunately not possible. However, if you wish to return your order, simply follow our return policy, which can be found above.
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