This was my first visit to The Mule and I had been hearing good things for a long time. They definitely did not disappoint. I was there only for a quick lunch snack so I had two tacos after taking the servers (Liam) recommendation. Fantastic! Food quality and flavor was amazing and service was prompt. Great atmosphere and very clean. Communication from everyone regarding covid protocols were clear and well thought out. I will definitely be back and will recommend to many.
a month ago
We went out for dinner to enjoy our evening with our friends, (in total four adults and our granddaughter 1 3/4 year old) We talked to the receptionist and we were seated at a bar height table. We asked for a high chair which was provided, however it was a highchair designed for a much lower dining room table which would not be practical for for our granddaughter. We then asked if we could move over to the vacant lower dining room tables. This was met with displeasure with whom she identified as the general manager.
Because of the possibility that education may not have been communicated to her, i calmly and politely explained to her with regards to government rules and regulations, that there are four adults and one toddler which is exempt from covid protocol.Essentially that we would be able and fine to sit and enjoy our dinner at your establishment. We found her to be rude and short and completely non communicative.
We all discussed this and came to the conclusion that the mule didn't want business. We also also asked if we could sit outside in the common area and she said no to that as well. Again, very uncomfortable and unpleasant to talk to. We then left and had dinner next door and sat in the same outdoor common area and asked the receptionist about our party seating and were invited to please enjoy their hospitality. Which we did, the service was very good and dinner was great!
I feel that customer care has gone by the wayside, gone from a appreciative free capitalist proprietorship to a far leaning left attitude.
a month ago
This was our first time visiting The Mule. We ordered at the restaurant for takeout. The hostess was so super helpful and so super friendly when I went in to order. She answered all my questions to make sure I understood the takeout options, and she was quick and efficient at taking down my order. When our food took a little longer than expected she apologized and explained there was a minor mix up that was fixed by the kitchen before she brought us our order. Now the best part...the food...YUM! Everything we ordered was delicious, and we ordered a lot of things because we wanted to try it all! We loved the brussel sprout soft taco, and the chicken bacon ranch Taquitos the best! So good, you have to go and try their food!
a month ago
UPDATE: this place used to be amazing but prices have increased and the tacos seem to have gotten lighter. Also, they are no longer innovative with anything new that comes out. It has now become kind of a tourist attraction in my eyes. No longer special.
My favorite tacos I have ever had - you can't miss with this place. Try the brunch, for something different!
a month ago
Our first time going out since COVID-19 pandemic started. They have a great outdoor space with appropriate distance from other tables and people walking by. Houston was our server and the service was incredible, drinks and apps were delicious. One of our best dining experience in Hamilton.