I have always enjoyed eating at any of the Cactus clubs I have visited.
This time; however one of the items (starter) I ordered was subpar.
When the server picked up my plate she asked if I was happy. I explained that it was not great and seemed like it was not fresh. I explained that I was not entirely disappointed, as I ate half of the order.
She took the order off of my bill.
"It was not perfect; you won't have to pay for it."
This is the first time the food was not top notch. The incredible customer service and commitment to my experience was outstanding!
BTW the rest of the order was excellent.
2 weeks ago
Surprisingly you'd think that the Water Street location is the best in town, but honestly I like this location better! Both are great, but the outdoor patio on Banks is so cozy and cute. Had my birthday lunch here recently and it was enjoyable. Consistent service and food, one of our household go to's!