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FAQ’s

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Where does PlantX ship to?

PlantX.ca offers Canada-wide shipping for meals, plants, and consumer goods. PlantX.com offers shipping across the US for plants and consumer goods. (US meal delivery coming soon)

How do I get free shipping?

Easy! Simply spend $89 or more on PlantX products (after discounts) and the shipping is free!

Do you ship to P.O. boxes?

Sorry, but currently, we do not ship to any P.O. Boxes.

How long will it take for my order to get to me?

For consumer goods we have different shipping options however it is typically between 1-5 days. For plant delivery, your plant can take up to 14 days.

How do I use my coupon code?

Apply your coupon code on the checkout page where the box says ‘coupon code’. All you have to do is add the code in there and click apply. Your cart will automatically reflect the discounted amount.

Can I use more than one coupon code?

Coupon codes are good for one-time use only, and they can’t be used in conjunction with any other offers or codes.

Can I use more than one gift card?

Absolutely! Simply add your first gift card and hit the “apply” button. Once you have done that, and the amount is applied, then you can add your second gift card in the same box.

What type of payments do you accept?

We happily accept the following methods of payment:
Visa, Mastercard, American Express, Discover, JCB, Diners Club and Paypal.

What courier do you use?

Your PlantX order will arrive via FedEx and/or Purolator.

Can I change or cancel my order?

At PlantX, we’re always striving to deliver the best customer service experience possible. As a result, we strive to expedite orders as quickly as we can, so once an order is placed and paid for, a change or cancellation is unfortunately not possible. However, if you wish to return your order, simply follow our return policy, which can be found here

Why can’t I checkout?

Ah, shoot! We’re sorry that you are experiencing some trouble placing your order. Please try clearing your cache (your browser’s history stored by the web). Sometimes the cache can interfere with the checkout process on sites, by slowing it down by trying to collect old information. Try giving the cache on your browser a good clean. Please check with your browser for instructions on how to clear your cache. If you’re still unsure please reach out to our customer service team, and we will be happy to show you how.

Can I check the status of my order?

Yes, we will send you a tracking number via email. You can also check your order here

Do you have a return policy?

Yes, under specific requirements. Please visit our Shipping & Returns page for more details. For damaged items, contact info@PlantX.com.

Are all products gluten-free, kosher and non-gmo?

Not all of them, but we have a search function in our shop section to make it easy to find
those products.

Are all products on the website plant-based?

Yes, all products are 100% plant-based, the products will also include a list of ingredients for your reassurance.

Is the shipping for free for plants?

The shipping is free when you order$89+ worth of plants.

Do the plants come in a pot or do I have to buy them separately?

Yes, they will come in a pot automatically, however, there are more options of pots available if you wish for a different one

Still Looking For Answers? Send us an Email At Info@Plantx.com

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