Take The Stress Out Of Plant Based Shopping With


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Where does PlantX ship to?

PlantX.com offers shipping across the US for plants and consumer goods. (US meal delivery coming soon)

How do I get free shipping?

Easy! Simply spend $89 or more on PlantX products (after discounts) and the shipping is free!

Do you ship to P.O. boxes?

Sorry, but currently, we do not ship to any P.O. Boxes.

How long will it take for my order to get to me?

For consumer goods we have different shipping options however it is typically between 1-5 days. For plant delivery, your plant can take up to 14 days.

What is PlantXPress Membership, and how do I join?

The PlantXpress membership program is available to customers for $24.95 per month or $199.95 per year. Benefits include free shipping on orders of $49.99 and up (Instead of $89.95), a 5% discount on all products (including already discounted items) and product lines we carry (online and in-store), exclusive access to deals, promos, and features available only to PlantXPress Members, priority access to PlantX special events, and exclusive access to the PlantX Fitness Experience (launching later in 2021). All member orders will be shipped within 1-2 days providing swift access to PlantX products at any time as well.

How do I use my coupon code?

Apply your coupon code on the checkout page where the box says ‘coupon code’. All you have to do is add the code in there and click apply. Your cart will automatically reflect the discounted amount.

Can I use more than one coupon code?

Coupon codes are good for one-time use only, and they can’t be used in conjunction with any other offers or codes.

Can I use more than one gift card?

Absolutely! Simply add your first gift card and hit the “apply” button. Once you have done that, and the amount is applied, then you can add your second gift card in the same box.

What type of payments do you accept?

We happily accept the following methods of payment:
Visa, Mastercard, American Express, Discover, JCB, Diners Club and Paypal.

What courier do you use?

Your PlantX order will arrive via FedEx and/or Purolator.

Can I change or cancel my order?

At PlantX, we’re always striving to deliver the best customer service experience possible. As a result, we strive to expedite orders as quickly as we can, so once an order is placed and paid for, a change or cancellation is unfortunately not possible. However, if you wish to return your order, simply follow our return policy, which can be found here

Why can’t I checkout?

Ah, shoot! We’re sorry that you are experiencing some trouble placing your order. Please try clearing your cache (your browser’s history stored by the web). Sometimes the cache can interfere with the checkout process on sites, by slowing it down by trying to collect old information. Try giving the cache on your browser a good clean. Please check with your browser for instructions on how to clear your cache. If you’re still unsure please reach out to our customer service team, and we will be happy to show you how.

Can I check the status of my order?

Yes, we will send you a tracking number via email. You can also check your order here

Do you have a return policy?

Yes, under specific requirements. Please visit our Shipping & Returns page for more details. For damaged items, contact info@PlantX.com.

Are all products gluten-free, kosher and non-gmo?

Not all of them, but we have a search function in our shop section to make it easy to find
those products.

Are all products on the website plant-based?

Yes, all products are 100% plant-based, the products will also include a list of ingredients for your reassurance.

I am missing some products in my order?

Once you have received your order and reviewed your packing slip, you have 48 hours to report any missing items to our customer service team at info@plantx.com. After 48 hours our team will not be able to provide you with a refund.

When can I expect my refrigerated items to be shipped?

Refrigerated items will be shipped out Monday-Thursday. Please note that pantry items will be shipped separately.

Is the shipping for free for plants?

The shipping is free when you order$89+ worth of plants.

Do the plants come in a pot or do I have to buy them separately?

Yes, each plant is shipped in its nursery pot. However, we have a selection of decorative pots that are available for purchase.

Wait. How come my plant doesn’t look like the one on the website?

Plants are living organisms, so there will be slight variations or minor imperfections from plant to plant. Similar to people, this is what makes them unique! We do our absolute best to select plants that closely resemble the plant that was photographed, however the photos that are provided on our site are a visual and descriptive guide only.
Some plants may arrive that are not physically as mature as the one in the photo. This is Ok, as it allows for you to nurture and care for your plants as they continue to grow.

If I order a decorative pot, will my plant be potted for me?

Unfortunately, this is not a service we provide, and we do this for several reasons.
– Your plant has gone on a big journey! It will need some time to acclimate to your home before it is repotted. If we repotted your –plant for you, then we would be causing unnecessary additional stress that could cause your plants to become upset.
– Some of our pots do not have drainage holes, and watering should be done with caution. The nursery pots do have drainage holes and will allow air to circulate around the roots during shipping.

Still Looking For Answers? Send us an Email At Info@Plantx.com