The PlantXpress membership program is available to customers for $24.95 per month or $199.95 per year. Benefits include free shipping on orders of $49.99 and up (Instead of $89.95), a 5% discount on all products (including already discounted items) and product lines we carry (online and in-store), exclusive access to deals, promos, and features available only to PlantXPress Members, priority access to PlantX special events, and exclusive access to the PlantX Fitness Experience (launching later in 2021). All member orders will be shipped within 1-2 days providing swift access to PlantX products at any time as well.

Apply your coupon code on the checkout page where the box says ‘coupon code’. All you have to do is add the code in there and click apply. Your cart will automatically reflect the discounted amount.

Coupon codes are good for one-time use only, and they can’t be used in conjunction with any other offers or codes.

Absolutely! Simply add your first gift card and hit the “apply” button. Once you have done that, and the amount is applied, then you can add your second gift card in the same box.

We happily accept the following methods of payment:
Visa, Mastercard, American Express, Discover, JCB, Diners Club and Paypal.

Your PlantX order will arrive via FedEx and/or Purolator.

At PlantX, we’re always striving to deliver the best customer service experience possible. As a result, we strive to expedite orders as quickly as we can, so once an order is placed and paid for, a change or cancellation is unfortunately not possible. However, if you wish to return your order, simply follow our return policy, which can be found here

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Yes, we will send you a tracking number via email. You can also check your order here

Yes, under specific requirements. Please visit our Shipping & Returns page for more details. For damaged items, contact info@PlantX.com.

Not all of them, but we have a search function in our shop section to make it easy to find
those products.

Yes, all products are 100% plant-based, the products will also include a list of ingredients for your reassurance.

Once you have received your order and reviewed your packing slip, you have 48 hours to report any missing items to our customer service team at info@plantx.com. After 48 hours our team will not be able to provide you with a refund.

Refrigerated items will be shipped out Monday-Thursday. Please note that pantry items will be shipped separately.

The shipping is free when you order$89+ worth of plants.

Yes, each plant is shipped in its nursery pot. However, we have a selection of decorative pots that are available for purchase.

Plants are living organisms, so there will be slight variations or minor imperfections from plant to plant. Similar to people, this is what makes them unique! We do our absolute best to select plants that closely resemble the plant that was photographed, however the photos that are provided on our site are a visual and descriptive guide only.
Some plants may arrive that are not physically as mature as the one in the photo. This is Ok, as it allows for you to nurture and care for your plants as they continue to grow.

Unfortunately, this is not a service we provide, and we do this for several reasons.
– Your plant has gone on a big journey! It will need some time to acclimate to your home before it is repotted. If we repotted your –plant for you, then we would be causing unnecessary additional stress that could cause your plants to become upset.
– Some of our pots do not have drainage holes, and watering should be done with caution. The nursery pots do have drainage holes and will allow air to circulate around the roots during shipping.